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Quality Policy

paragonqms  aim to continually improve the products and services we provide to meet our client’s requirements and to produce finished work that we can justifiably be proud of.

 

We aim to achieve the above by implementing a quality management system that complies with the international standard ISO 9001:2015.

In particular, the management will:

 

  • Monitor and measure the effectiveness of our business processes and company objectives  through our Management Reviews and Internal Audit Processes

 

  • Monitor customer satisfaction and set objectives for continuous improvement

 

  • Analyse the causes of any complaint and take appropriate action to prevent recurrence

 

  • Ensure the availability and competence of the support resources for the core processes

 

  • Ensure that the company provides its services to all clients equally, without discrimination on the basis of colour, race, nationality, ethnic or national origin

 

  • Provide the necessary work environment to ensure the well being of our employees and visitors

 

  • Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices. These will be considered by senior management and appropriate actions taken and communicated

 

  • Ensure that all employees are aware of our Quality Policy and committed to the effective implementation of  our Quality Management System

 

  • Ensure that the company complies with all necessary regulatory and legal requirements
     

  • All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required.

 

The Quality Manager is responsible for monitoring the quality system and reports regularly to the Senior Management team on the system's implementation, status and effectiveness.

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 The objectives of the company are set out in the quality manuals/business plan. Objectives for individual jobs are to carry out the works to the satisfaction of the client and in accordance with the contract as agreed with the client.

 

 

 

 

Signed by: Managing Director

 

Dated:Nov 2018

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