At ParagonQMS, quality means providing practical, competent and client-focused management system support that helps organisations improve performance and prepare confidently for independent certification.
Our quality commitments are reviewed through defined objectives, feedback and continual improvement activities.
We aim to achieve the above by implementing a quality management system that complies with the international standard ISO 9001 In particular, the management will:
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Monitor and measure the effectiveness of our business processes and company objectives through
our Management Reviews and Internal Audit Processes
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Monitor customer satisfaction and set objectives for continuous improvement
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Analyse the causes of any complaint and take appropriate action to prevent recurrence
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Ensure the availability and competence of the support resources for the core processes
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Ensure that the company provides its services to all clients equally, without discrimination on
the basis of colour, race, nationality, ethnic or national origin
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Provide the necessary work environment to ensure the well being of our employees and visitors
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Encourage all employees to identify problems and make suggestions to improve all aspects of our working practices. These will be considered by senior management and appropriate actions taken and communicated
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Ensure that all employees are aware of our Quality Policy and committed to the effective implementation of our Quality Management System
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Ensure that the company complies with all necessary regulatory and legal requirements
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All personnel within the company are responsible for the quality of their work. The company provides training and has established systems to assist all personnel to achieve the standards required.
The Quality Manager is responsible for monitoring the quality system and reports regularly to the Senior Management team on the system's implementation, status and effectiveness.
The objectives of the company are set out in the quality manuals/business plan. Objectives for individual jobs are to carry out the works to the satisfaction of the client and in accordance with the contract as agreed with the client.
Signed by: Managing Director
Dated: Jan 2026